Frequently Asked Questions
Everything you need to know to create your perfect space.
What are your standard shipping times?
Most furniture and home decor items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.
Do you offer white-glove delivery for large furniture?
Yes, we offer premium white-glove delivery for an additional fee. This service includes room-of-choice placement, professional assembly, and removal of all packaging materials.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom upholstery and final sale items are not eligible for return.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your shipment's progress in real-time.
Are the colors on the website accurate?
While we strive for color accuracy, variations may occur due to screen settings and natural materials. We recommend ordering fabric swatches if you are trying to match a specific palette.
Do your products come with a warranty?
All City Home furniture pieces include a 1-year limited warranty covering manufacturing defects in materials and workmanship under normal household use.